Privacy Policy
Privacy Policy
We are pleased that you are interested in the topic of data protection. We attach great importance to the protection of your data. In order to fully inform you about the use of personal data, we ask you to take note of the following data protection information.
Personal data
Personal data is data about your person. This includes your name, your address and your e-mail address. You do not have to disclose any personal data in order to visit our website.
In some cases, we need your name and address as well as other information in order to be able to offer you the requested services.
Form data and comments
Cookies
Privacy policy for the use of Google Analytics
Your rights
You have the right to information about the personal data stored about you, its origin and recipient and the purpose of storage at any time. In principle, you have the right to rectification, erasure, restriction, data portability, cancellation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.
Security
We have taken technical and administrative security precautions to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees and service providers working for us are obliged to comply with the applicable data protection laws.
Whenever we collect and process personal data, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security precautions are subject to a continuous improvement process and our data protection declarations are constantly being revised. Please ensure that you have the latest version.
Automatically saved data
Server log files
The provider of the pages (NOBUGS IT GmbH) automatically collects and stores information in so-called server log files, which your browser automatically transmits. These are
- Date and time of the request
- Name of the requested file
- Page from which the file was requested
- Access status (file transferred, file not found, etc.)
- Web browser and operating system used
- Complete IP address of the requesting computer or firewall/router
- Amount of data transferred
This data is not merged with other data sources. The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short time. It is not possible for us to identify individual persons from this data. After seven (7) days at the latest, the data is anonymised by shortening the IP address at domain level, so that it is no longer possible to establish a link to the individual user. The data is also processed in anonymised form for statistical purposes; it is not compared with other data or passed on to third parties, even in extracts, does not take place.
Information on the collection of your data in accordance with Art. 13 DSGVO
1. what data is processed and from what sources does this data originate?
We process the data that we have received from you in the context of contract initiation or processing, on the basis of consent or in the context of your application to us or in the context of your employment with us.
Personal data includes the following:
Your master/contact data, for customers this includes e.g. first name and surname, address, contact details (e-mail address, telephone number, fax), bank details, photographs.
For applicants and employees, this includes, for example, first name and surname, address, contact details (e-mail address, telephone number, fax), date of birth, data from CV and references, bank details, religious affiliation, photographs.
For business partners, this includes, for example, the name of their legal representative, company, commercial register number, VAT number, company number, address, contact details (e-mail address, telephone number, fax), bank details.
In addition, we also process the following other personal data:
- Information on the type and content of contract data, order data, sales and document data, customer and supplier history and consulting documents,
- Advertising and sales data,
- Information from your electronic communication with us (e.g. IP address, log-in data),
- other data that we have received from you in the course of our business relationship (e.g. in discussions with customers),
- Data that we generate ourselves from master / contact data and other data, e.g. by means of customer demand and customer potential analyses,
- the documentation of your declaration of consent for the receipt of e.g. newsletters.
- Photographs taken as part of events.
2. for what purposes and on what legal basis is the data processed?
We process your data in accordance with the provisions of the General Data Protection Regulation (DS-GVO) and the Federal Data Protection Act 2018 as amended:
for the fulfilment of (pre-)contractual obligations (Art. 6 para. 1 lit. b GDPR):
Your data is processed for contract processing online or in one of our branches, for contract processing for your employees in our company. The data is processed in particular when initiating business and when executing contracts with you.
for the fulfilment of legal obligations (Art. 6 para. 1 lit.c DS-GVO):The processing of your data is necessary for the purpose of fulfilling various legal obligations, e.g. from the German Commercial Code or the German Fiscal Code.
To safeguard legitimate interests (Art. 6 para. 1 lit.f DS-GVO):
Based on a balancing of interests, data processing may take place beyond the actual fulfilment of the contract to protect our legitimate interests or those of third parties. Data processing to protect legitimate interests takes place in the following cases, for example:
- Advertising or marketing (see no. 4),
- Measures for business management and further development of services and products;
- Maintaining a group-wide customer database to improve customer service
- in the context of legal prosecution.
- within the scope of your consent (Art. 6 para. 1 lit. a DSGVO): If you have given us your consent to process your data, e.g. to send you our newsletter, publish photos, etc., we will process your data on the basis of your consent.
Who receives my data?
If we use a service provider in the sense of order processing, we nevertheless remain responsible for the protection of your data. All processors are contractually obliged to treat your data confidentially and to process it only within the scope of providing the service. The processors commissioned by us will receive your data if they require the data to fulfil their respective service. These are, for example, IT service providers that we require for the operation and security of our IT system as well as advertising and address publishers for our own advertising campaigns.
Your data is processed in our customer database. The customer database supports the enhancement of the data quality of the existing customer data (duplicate cleansing, moved/deceased indicator, address correction), and enables enrichment with data from public sources.
This data is made available to the Group companies if necessary for contract processing. Customer data is stored separately for each company, with our parent company acting as a service provider for the individual participating companies.
In the event of a legal obligation and in the context of legal prosecution, authorities and courts as well as external auditors may be recipients of your data.
In addition, insurance companies, banks, credit agencies and service providers may be recipients of your data for the purpose of contract initiation and fulfilment.
Processing of personal data for advertising purposes
You can object to the use of your personal data for advertising purposes at any time, either as a whole or for individual measures, without incurring any costs other than the transmission costs according to the basic rates.
Subject to the legal requirements of Section 7 (3) UWG, we are authorised to use the email address you provided when concluding the contract for direct advertising for our own similar goods or services. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter.
If you do not wish to receive such recommendations from us by e-mail, you can object to the use of your address for this purpose at any time, without incurring any costs other than the transmission costs according to the basic rates. A message in text form is sufficient for this. Of course, each e-mail always contains an unsubscribe link.
How long will my data be stored?
We process your data until the end of the business relationship or until the expiry of the applicable statutory retention periods (e.g. from the German Commercial Code, the German Fiscal Code, the Home Act or the Working Hours Act); in addition, until the end of any legal disputes in which the data is required as evidence.
Is personal data transferred to a third country?
In principle, we do not transfer any data to a third country. In individual cases, data will only be transferred on the basis of an adequacy decision by the European Commission, standard contractual clauses, suitable guarantees or your express consent.
What data protection rights do I have?
You have the right to information, correction, deletion or restriction of the processing of your stored data, a right to object to the processing as well as a right to data portability and to lodge a complaint at any time in accordance with the requirements of data protection law.
Right to information:
You can request information from us as to whether and to what extent we process your data.
Right to rectification:
If we process your data that is incomplete or incorrect, you can request that we correct or complete it at any time.
Right to cancellation:
You can demand that we erase your data if we process it unlawfully or if the processing disproportionately interferes with your legitimate protection interests. Please note that there may be reasons that prevent immediate erasure, e.g. in the case of statutory retention obligations.
Irrespective of the exercise of your right to erasure, we will erase your data immediately and completely, provided that there is no legal or statutory retention obligation to the contrary.
Right to restriction of processing:
You can request that we restrict the processing of your data if
- you contest the accuracy of the data, for a period enabling us to verify the accuracy of the data.
- the processing of the data is unlawful, but you refuse to have it erased and instead request that the use of the data be restricted,
- we no longer need the data for the intended purpose, but you still need this data for the assertion or defence of legal claims, or
- you have objected to the processing of the data.
Right to data portability:
You may request that we provide you with the data you have provided to us in a structured, commonly used and machine-readable format and that you may transmit this data to another controller without hindrance from us, provided that
- we process this data on the basis of a consent given and revocable by you or for the fulfilment of a contract between us, and
- this processing is carried out using automated procedures.
- If technically feasible, you can request that we transfer your data directly to another controller.
Right of objection:
If we process your data on the basis of a legitimate interest, you can object to this data processing at any time; this would also apply to profiling based on these provisions. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defence of legal claims. You can object to the processing of your data for the purpose of direct advertising at any time without giving reasons.
Right of appeal:
If you are of the opinion that we are violating German or European data protection law when processing your data, please contact us so that we can clarify any questions you may have. Of course, you also have the right to contact the supervisory authority responsible for you, the respective state office for data protection supervision.
If you wish to assert one of these rights against us, please contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.
Am I obliged to provide data?
The processing of your data is necessary for the conclusion or fulfilment of the contract you have entered into with us. If you do not provide us with this data, we will generally have to refuse to conclude the contract or will no longer be able to fulfil an existing contract and will therefore have to terminate it. However, you are not obliged to provide data that is not relevant or legally required for the fulfilment of the contract.
Changes to this privacy policy
We reserve the right to change our privacy policy if this should be necessary due to new technologies.
Please ensure that you have the latest version. If fundamental changes are made to this privacy policy, we will announce these on our website.
All interested parties and visitors to our website can contact us regarding data protection issues at:
- Alpenzoo Innsbruck - Tirol
- Location: Weiherburggasse 37a | 6020 Innsbruck, Austria
- Telephone: +43/(0)512 / 29 23 23
- E-Mail: office@alpenzoo.at
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